Shipping and Returns


Product Returns
Customers please note;
– All returns need to be processed through our CONTACT US page; if you are unhappy with your order or have noticed an error then please complete our Contact form and we will aim to respond to your query within 24 hours.
– Crystal Amaze DOES NOT take any responsibility for errors made during the order process; please check ALL spellings of names/places and dates before placing your order.
– Designs of our boxes may not always match the preview displayed on the product page; our designers will adjust the layout accordingly to incorporate your message/information.

 

Shipping
Due to the production time required for different products the shipping times may vary, please read our estimations below before placing your order.
Crystal Amaze cannot guarantee a product to arrive on a specific day, please be aware that our shipping times are only ESTIMATIONS
Standard Delivery
– Wine Boxes; 48 hours production time 2-3 working days for delivery
– Childrens Toys; 48 hours production time 2-3 working days for delivery
– Baby Blocks; 48/72 hours production time 2-3 working days for delivery
– 3D Preset designs; 24 hours production time 2-3 working days for delivery

3D Crystal CONVERSIONS require a minimum of 72 hours for the conversion from a photograph, production time is usually 24 hours and 2-3 days for delivery

If you select our next day delivery service please be aware that this applies AFTER production time.
If you select this option Crystal Amaze will aim to have your product produced within 24 hours.
If you select this option for our 3D conversions we will aim to have your crystal shipped within 24 hours of production completion
Shipping Costs

Our costs for delivery are calculated depending on the combined weight of products ordered.
We offer two different delivery options; standard and express;

 

We offer in store collection; we are based on The Lanes, Meadowhall Shopping Centre, Sheffield S9 1EP